Our Policy

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We ship our products worldwide. When you place an order we will estimate delivery dates based upon the availability of your item(s). All Items are authentic, handmade in Morocco by our finest Artisans and shipped directly from Boston or directly from our shop in Casablanca, depending on availability. Orders are processed within 1-2 business days and shipping is done immediately thereafter. Delivery time ranges between 5-15 days depending on the shipping point. MPW Plaza tracks every shipment to ensure your order arrives promptly.

Return Policy

If you are dissatisfied with your order, you can return your item (s) for a prompt refund or exchange within 3 days of receipt. Refunds are credited in the same form as the original payment type. Original shipping and handling charges are non-refundable. "Buyer's remorse" is not considered a reason for refund. We inspect each item before shipment. Custom orders are non-refundable/returnable as they are tailored for you, they are no longer a standard size item. 

Please mail your package to the address below.

MPW Plaza ®
10 North Pleasant St
Natick, MA 01760
Phone:1-781-894-4309
Email: sales@mpwplaza.com

Security & Privacy Policy

This Web Site is operated by MPW Plaza®, LLC. We respect your privacy. We are committed to handling your personal information with high standards of information security. We take appropriate physical electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center and stores also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. You may purchase online merchandise by calling 1.781.894.4309—10am-4pm, six days a week, emailing info@mpwplaza.com or by chat. One of our customer service associates will gladly take your order. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

How We Use the Information We Collect for various purposes, including: to complete your purchase transactions; to provide the services you request; to send you our catalogs and other offerings by mail; to keep you informed about the status of your orders; to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you; to notify you of product recalls or provide other information concerning products you have purchased; and to improve our merchandise selections, customer service, and overall shopping experience. This Privacy Policy was last updated on August 14, 2016.